Refund & Cancellation Policy
korptrip – Refund & Cancellation Policy
Last updated: 24-09-2026
Our services (corporate tours, MICE programmes, events, holiday packages, and travel bookings) involve advance commitments with airlines, hotels, venues, and local partners. Refunds and cancellation charges therefore depend on the supplier’s rules and how close to the service date you cancel.
1. How to Cancel
All cancellations must be sent in writing to info@korptrip.com with your booking or quotation reference. The date and time we receive your written request is the date of cancellation.
2. Corporate Tours, MICE Programmes and Events
Suggested slabs, to be adjusted to your terms:
| Cancellation made | Charges |
|---|---|
| More than [45] days before the start date | Booking amount / advance is [refundable / non-refundable], less actual costs already incurred |
| [30–45] days before | [25]% of the total programme cost |
| [15–29] days before | [50]% of the total programme cost |
| [7–14] days before | [75]% of the total programme cost |
| Less than [7] days before, or no-show | 100%, no refund |
Any non-refundable costs already paid to third parties (venue deposits, event production, custom branding, merchandise, activity bookings) will be deducted in full.
3. Holiday Packages, Honeymoon Tours and Family Holidays
Cancellation charges follow the same slabs as above, or the package terms shared at the time of booking, whichever is stricter.
4. Air Tickets
Airline rules apply. Airline cancellation charges, fare rules, and non-refundable fares are set by the airline, and we cannot change them. Our service fee is non-refundable.
5. Hotels, Transfers, Visas, Insurance and Other Services
- Hotels and transfers: as per the hotel or operator’s policy. Peak-season and non-refundable rates carry no refund.
- Visa and passport services: fees paid to embassies, consulates, and government offices are non-refundable, even if the application is rejected or withdrawn. Our service charges are non-refundable once processing has started.
- Travel insurance: non-refundable once issued.
- Holiday vouchers and gift vouchers: non-refundable once issued and valid only as stated on the voucher.
6. Amendments
Changes to dates, names, or itinerary are subject to availability and supplier charges. Any extra cost must be paid by the client.
7. Cancellation by korptrip or Suppliers
If we or a supplier cancel a confirmed service, we will offer either an alternative of equal value or a refund of the amount paid for the cancelled part. We are not responsible for other costs the client may have incurred (for example, separately bought tickets).
8. Unused Services
No refund is given for services, meals, activities, or accommodation that a traveller chooses not to use after the trip or event has started.
9. Refund Process
- Your written request is reviewed and the refund amount is confirmed within [3–5] business days.
- Approved refunds go to the original mode of payment within [10–15] business days, depending on supplier and bank timelines.
- Payment gateway and bank charges are not refundable.
10. Force Majeure
We are not liable for cancellations or changes caused by events beyond our control, including natural disasters, epidemics, government restrictions, war, strikes, airline or supplier disruption, or weather. In such cases refunds follow the supplier’s policy, and we will help you claim credits or rebook wherever possible.
11. Complaints
Please raise any issue with us in writing within [7] days of your trip or event so we can review it fairly.
Contact: info@korptrip.com | +91-8700030408